Concept
Office Hours
2 books in the library reach for this idea - each in its own way. When independent authors converge on one concept, it usually deserves attention.
A World Without Email
How this book uses it: Scheduled blocks when you're available for ad-hoc questions. Outside these hours, asynchronous only.
It Doesn't Have to Be Crazy at Work
How this book uses it: Instead of constant availability, set specific times when people can ask you questions.
